Privacy Policy

This Privacy Statement ("Statement") applies to the website and any other websites owned and operated by 27Hills that direct the viewer or user to this Statement. In this Statement, the terms “27Hills,” “we,” and “us” refer to 27Hills Tea Planter Pvt. Ltd. and its subsidiaries and affiliated companies. Websites that are owned and operated by 27Hills may contain links to websites that are owned and operated by other companies. This Statement does not apply to websites and services that are owned and operated by third parties.

Information we collect

As you use our services, we collect certain information about you and the services you use. The information we collect falls into three different categories:

Information you give us -

We collect information you give us when you use our services. Some examples of using our "services" are when you make a purchase on one of our e-commerce websites, create a 27Hills account or participate in a survey or promotion. The Information you give us may include:

Information we collect automatically -

When you use our services, we may collect information about the services you use and how you use them. This information includes:

Information we collect from other sources -

We also collect information that is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social networks like Facebook, Twitter or Google+ to give you product recommendations and special offers that are more likely to interest you. We may add certain features to our websites that allow social networks (such as Facebook, Twitter, and Google+) to track the activities of their members or collect certain information about website visitors. These features may include technologies called “plug-ins” and “widgets.” Plug-ins create a direct link between two websites, and widgets are interactive mini-programs that provide other companies’ services on our websites. If you are concerned about the way a social network is tracking your activity, please contact the social network or review its privacy statement. For example, you can review Facebook’s data-use policy at . We allow certain service providers to use the information collected on our websites and services to help us learn about our audience and how people use our websites. The information that theseservice providersuseis anonymized. In other words, statistical information collected by third parties regarding website usage or performance is not matched or linked to you.

How we use collected information

We may use the information we collect about you in a variety of ways, including:

How & with whom we may share collected information

We may share your personal information with the third parties mentioned below in the following circumstances:

If you post information on a blog or another part of our websites, the information that you post may be seen by other visitors to our websites, including your post information and your user name.

For how long will we keep your personal data ? -

We will keep your personal information for as long as is reasonably necessary and will only retain necessary personal information. This is because by law, your personal information is needed to meet regulatory requirements, resolve disputes, prevent fraud and abuse, and/or enforce our terms and conditions. Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data (a) until you unsubscribe from our communications; or (b) if you have not unsubscribed. If you have contacted our customer service team, we will retain those details for as long as is reasonably necessary to resolve your query.

Storing and processing your information

The personal data that we collect from you may be transferred to and stored in a 27Hills-owned server in India and a third-party server in Chicago (USA). It may also be processed by staff operating outside the above locations, who work for us or for one of our suppliers, in which case, the third country's data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place. You can get further information by emailing us at

Know your rights about your personal data

Promotional communication choices

You can opt in to receiving promotional emails, text messages, telephone calls, and mailings by informing us of your preference at the time you sign up for a 27Hills account, modifying your promotional preferences online in your account’s profile management section, or adjusting your text and notification preferences in your mobile device's settings or by following the opt-out instructions in the promotional emails we send you. Please note that if you opt-out of receiving promotional communications from us, we may still send you non-promotional communications, including emails about your accounts, purchases, billings and enquiries, etc.

How we protect your information

27Hills protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include firewalls, data encryption, physical access controls, and administrative, informational controls. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. However, while we have employed security technologies and procedures to assist safeguarding your information, no system or network can be guaranteed to be 100% secure.

Data Confidentiality

Confidentiality refers to limiting information access and disclosure to authorized users and preventing access by or disclosure to unauthorized ones. Data confidentiality covers data in storage, during processing, and in transit. 27Hills guarantees that your data will not be accessed or disclosed to unauthorized individuals, entities, or processes, and will be protected from intentional or accidental attempts to perform unauthorized data reads. Access control is determined by the software, hardware and liveware (humans) that enforce it. 27Hills has a system of controls that limit access to the organizations’ resources.

Children’s Personal Data

We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the “Contact Us” section below.We will delete that information and terminate the child's account from our databases.


27Hills websites use cookies and similar technologies for various purposes, for example, to distinguish you from other users of our websites.

What are cookies ?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Why do we use cookies ? -

27Hills and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Site, Software, and/or Services has the best possible experience. For example, when you use our Site, we may place cookies in your browser. We use these cookies to enable us to hold session information as you navigate from page to page within the Site, improve your experience, and track and analyze usage and other statistical information. If you elect not to activate the cookie or to later disable cookies, you may still visit our Site, and use our Software or Services, but your ability to use some features or areas of those offerings may be limited.

Types of cookies 27Hills uses -

The cookies used on 27Hills website have been categorized based on the categories found in the ICC UK Cookie guide. Here are the main types of cookies we use and why we use them:

Disabling Cookies -

27Hills website are designed to function optimally with cookies enabled. You can, however, disable cookies via your website browser settings. This may mean, however, that you may no longer have access to some of our website features. Please note that even with all cookies disabled, a tiny amount of information will continue to be retrieved from your web browser. This information is necessary for the basic functioning of our website.

Changes to this privacy statement

This Statement went into effect on the date noted at the top of this webpage. We may update this Statement from time to time. If we make material changes, we will post the updated Statement on this page and change the date at the top of this webpage. We encourage you to look for updates and changes to this Statement by checking this date at the top of this webpage. We will notify you of any modifications to this Statement that might materially affect the way we use or disclose your personal information before the change becoming effective using a message on this website.

Contact Details

27 Hills Tea Planters Pvt. Ltd.
27 Sevoke Road, Siliguri - 734001,
Dist - Darjeeling, West Bengal, India.
+919810063125 |