Returns and Cancellation Policy

  • 27 Hills strives to provide exceptional customer service and perfect shopping experience for each and every order.
  • If you are not satisfied with your tea products order, we will provide you a free replacement without questions.
  • For returning a package, simply email us at and we will arrange for the return at no cost.
  • We will offer to send you a replacement (you can choose any Tea), if you so wish.
  • Purchases made with a credit card or debit card can be refunded to the same card
  • Orders should be returned to the following address: 27 Hills Tea Planters Pvt. Ltd., 27 Sevoke Road, Siliguri - 734001, Dist - Darjeeling, West Bengal, India.